PLEASE NOTE THE CURRENT SHIPPING POLICY AND GUIDELINES ENFORCED AS WE NAVIGATE THROUGH THE COVID19 PANDEMIC.
Due to the high volume of orders and us limiting our staff for safety reasons due to the pandemic, our shipping is currently between 7-10 business days and for high peak seasons and sale events such as Valentine’s Day, Mother’s Day, Back to School, Black Friday, Cyber Monday, Christmas, and New Years it can be upwards of 7-14 business days. However, we will keep you updated on any changes pertaining to the status of your order and your tracking information will be updated in the system and emailed to you once your hair has been shipped from our facility.
*NOTE* During holidays, inclement weather, and big sales shipping may take a little longer but all customers will be notified of any delays.
FOR OUR OVERSEAS CUSTOMERS PLEASE NOTE YOU ARE RESPONSIBLE FOR ANY ADDITIONAL CUSTOMS COSTS THAT YOU MAY INCUR IN ORDER TO CLEAR YOUR ITEMS.
Attention!!! ALL orders must be signed for. We are not liable for lost, stolen, returned, or damaged packages. We are not responsible for any order returned to us. If your order was returned to us for any reason you will be responsible for arranging redelivery and payment for such.
Please examine your package before signing for it.
WHEN TO REFUSE YOUR PACKAGE!
If the package is evenly flat, deflated, or seems hollow, please refuse the package.
We only ship to confirmed addresses. If the shipping address is not the same as the billing address connected with you ATM/Debit/Credit/Checking Account it will not confirm. Shipping both domestic and internationally may take up to 7-10 business days.
NO ADDRESS CAN BE CHANGED.
Please be aware that for security reasons, RAW Essence does not allow customers to change their address after an order is placed.
If you can no longer receive your order at the address submitted (or if the address is invalid), RAW Essence shipping policy requires customers to cancel the order up to 24 hours after the order has been placed (minus a $10 cancellation fee). Then you can place a new order with a valid shipping address in order to ensure your order is delivered to the correct address.
Please make sure you update your shipping address before you place a new order. We apologize for any inconvenience this may cause, but again, it is for your protection.
If your order has already been shipped, please contact someone at that address, if possible. Otherwise, we will wait for the package to be returned to us. IF and ONLY WHEN we receive the returned order, will we issue you a refund in accordance with our Return Policy.
You may incur additional charges via international custom charging policy. You are responsible for these charges whereas Raw Essence shipping cost covers only the importation of your order into your country.